Rajasthan Shiksha Mahavidyalay, Brahmpuri, Jaipur

Grievance Redressal Cell (Students)

The function of the cell is to look into the complaints lodged by any student, and judge its merit. The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the members in person, or in consultation with the officer in-charge of Students’ Grievance Cell. In case the person is unwilling to appear in self, grievances may be sent by email or other electronic media or by post/courier.

Objective:

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

The Grievance Cell has been constituted for the redressal of the problems reported by the Students of the College with the following objectives:

• Upholding the dignity of the College by ensuring strife free atmosphere in the College through promoting cordial Student-Student relationship and Student-teacher relationship etc.
• Encouraging the Students to express their grievances / problems freely and frankly, without any fear of being victimized.
• Suggestion / complaint Box is installed in front of the Principal Office in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.
• Advising Students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
• Advising All the Students to refrain from inciting Students against other Students, teachers and College administration
• Advising all staffs to be affectionate to the Students and not behave in a vindictive manner towards any of them for any reason.
• Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

Scope:

The cell will deal with Grievances received in writing from the students about any of the following matters:-

• Academic Matters: Related to timely issue of Certificates, Conduct Certificates or other student related matters.
• Financial Matters: Related to dues and payments for various items from library, laboratories etc.
• Other Matters: Related to certain misgivings about conditions of sanitation, victimization by teachers etc.

Functions:

• The cases will be attended promptly on receipt of written grievances from the students
• The cell formally will review all cases and will act accordingly as per the Management policy
• The cell will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.

Procedure for lodging complaint:

• The students may feel free to put up a grievance in writing and drop it in box.
• The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

The Composition of the Grievance Cell is as follows: –